We are developing guidance around accessible communication styles, with simple do’s and don’ts and with visual tips and reminders for front line and reception staff.

The guidance will help to increase staff confidence in communicating with service users for whom English is not a first language. It will be designed to overcome some of the barriers to accessing support experienced by migrants which our research has revealed.

The guidance will be piloted with student services at Glasgow Clydebank College in May/June and cascaded to other organisations and services within the policy laboratory over the summer.